Statute

Regulations of the Online Store - www.theodderside.com valid from March 5, 2024

I. General provisions

These Regulations define the general conditions and method of providing Services electronically and selling via the online store theodderside.com ("Online Store" /"Store") . The store is run by THE ODDER SIDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, based in Warsaw, at the following address: ul. View of 10 units 3A, 00-023 Warszawa, registered by the District Court for the Capital City of Warsaw Warsaw in Warsaw, 14th Commercial Division of the National Court Register, KRS 0000983656, NIP 7010439296, REGON 147420946, with share capital of PLN 5,000.00.
Contact with the Seller takes place via:
1. e-mail address: hello@theodderside.com;
2. by phone: +48 882 124 830;
3. contact form available on the Online Store website;
4. chat available on the store website.
These Regulations are continuously available on the website www.theodderside.com, in a way that makes it possible to obtain, reproduce and record their content by printing or saving on a medium at any time.
The Seller informs that the use of Services provided electronically may involve a risk for each Internet User, consisting in the possibility of introducing malicious software into the Customer's IT system and obtaining and modifying his data by unauthorized persons. To avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures to minimize their occurrence, in particular anti-virus programs and a firewall.
The Seller creates and implements protection against unauthorized use, reproduction or distribution of the content contained in the Online Store. If the Seller uses the above security measures, Customers undertake to refrain from any actions aimed at removing or circumventing such security measures or solutions.
Acceptance of the Regulations is voluntary, but necessary to create an Account and/or for the Customer to place an Order. By placing an Order in the Online Store, the Customer declares that he has read the Regulations and accepts their terms in full.

II. Definitions

The terms used in the Regulations mean:

Price – gross value of the Goods specified in Polish zloty;
Working days – these are days from Monday to Friday, excluding public holidays;
Password – a string of letters, digits or other characters selected by the Customer when registering an Account in the Online Store;
Gift card – Digital content being a commodity voucher issued to a bearer, containing a combination of characters in the form of a card number, with a specified denomination, which can be used as a means of payment for Goods in the Online Store, on the terms specified in the Regulations;
Client – a natural person who has full legal capacity, a natural person running a business, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places an Order in the Online Store or uses other Services available in the Store online;
Civil Code – Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
Consumer – a natural person concluding a legal transaction with the Seller that is not directly related to his or her business or professional activity, as well as a natural person using the Online Store in connection with activities related to his or her business activity, when the content of the concluded contract shows that the contract does not provide for this a person of a professional nature, resulting in particular from the subject of the business activity performed by this person, made available on the basis of the provisions on the Central Registration and Information on Economic Activity;
Account – part of the Online Store allocated to a given Customer, through which the Customer can perform specific activities within the Online Store. The Customer gains access to the Account using Login and Password. The account allows you to save and store information about the Customer's address details for shipping Goods, track the status of the Order, access to the history of Orders and other services made available by the Seller;
Basket – a service provided electronically, made available to each Customer, through which you can place an Order, enter a discount code, display a summary of the Price of individual Goods or all Goods in total (including possible shipping costs);
Login – the Customer's e-mail address provided during Account registration;
Moderation - actions taken by the Seller aimed at detecting, identifying and combating Prohibited Content, including measures implemented by the Seller that affect the availability, visibility and accessibility of Prohibited Content, in particular limiting access to Prohibited Content or removing it, or which affect the possibility of providing such information by Users, in particular suspending or deleting the Account or blocking the User from using the Store;
Newsletter – a service provided electronically, consisting in receiving periodic information from the Seller, in particular about Goods, new products and promotions, and news regarding the Seller, to the e-mail address provided by the Customer, with the express consent of the Customer. The rules for providing the Newsletter service are specified in the Regulations;
Prohibited Content – Content prohibited by generally applicable law, including content promoting violence or violating personal rights and other rights of third parties or Content inconsistent with the Regulations;
Previous lowest price – the lowest Price of a given Good that was valid in the period of 30 days before the introduction of the discount or, if a given Good is on sale for less than 30 days – the lowest Price of a given Good, which was valid in the period from the date of availability of a given Good to the date of introduction of the discount;
Entrepreneur – a natural person, a legal person or an organizational unit without legal personality, to which the Act grants legal capacity, conducting business or professional activity on its own behalf and using the Seller's services in direct connection with its business or professional activity;
Statute – this document;
Living room – stationary store run by the Seller – the list of Stores is available on the Store's website;
Seller – The Odder Side Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, ul. View of 10 units 3A, 00-023 Warszawa, KRS 0000983656, NIP 7010439296, REGON 147420946, e-mail address: hello@theodderside.com, contact telephone number: +48 882 124 830;
Commodity – a product presented in the Online Store, the description of which is available for each of the presented products;
Content – materials and/or information stored and made available by the Seller within the Online Store at the User's request;
Digital content – data generated and delivered in digital form;
Agreement for the supply of Digital Content – contract the subject of which is the provision of Digital Content by the Seller;
Agreement for the supply of Digital Content – contract for the supply of Digital Content concluded between the Seller and the Customer as part of the activities of the Online Store, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract, against payment of the Price;
Sales agreement – contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract, regarding the sale by the Seller to the Customer of the Goods for payment of the increased Price for any additional fees, in particular shipping costs;
Services – services provided by the Seller to Customers electronically within the meaning of the provisions of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Consumer Rights Act – Act of May 30, 2014 on consumer rights (Journal of Laws 2014, No. 827);
Act on the provision of electronic services – Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
User – a person visiting the Online Store;
Order – the Customer's declaration of will, aimed directly at concluding a Sales Agreement or an Agreement for the supply of Digital Content, specifying in particular the type and number of Goods or Digital Content.

III. Rules for using the Online Store

Using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
1. computer or mobile device with Internet access,
2. access to e-mail,
3. Microsoft Edge web browser version 42.x or newer, Firefox version 48.0 or newer, Chrome version 50 or newer, Opera version 50 or newer, Safari version 10.x. or newer,
4. enabling Cookies and Javascript in the web browser.
Using the Online Store means any activity of the Customer that leads to him becoming familiar with the content contained in the Store.
The Customer and/or User is obliged in particular to:
1. not to provide or transmit Prohibited Content;
2. use the Online Store in a way that does not interfere with its operation, in particular through the use of specific software or devices,
3. not to take actions such as: sending or posting unsolicited commercial information in the Online Store (spam),
4. use the Online Store in a way that is not inconvenient for other Customers and the Seller,
5. use all Content posted in the Online Store only for your own personal use,
6. use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet.
The Seller is entitled to monitor and moderate the Content. The Seller does not use tools for automatic Content Moderation.
The Seller allows Users to report the presence of Prohibited Content in the Store. To report Prohibited Content, the provisions of point X of the Regulations shall apply accordingly, subject to section 6 below.
In the notification, the User is obliged to provide:
1. the exact electronic location of the Content in the form of a direct URL link to the Content,
2. the reasons why the Content is considered Prohibited Content;
3. a statement confirming the good faith belief of the User making the report that the information and allegations contained therein are correct and complete.
If the Seller becomes aware of Prohibited Content, it will take appropriate measures to moderate it. If the Seller receives any information giving rise to the suspicion that a crime has been committed or may be committed, the Seller will report this fact to the appropriate law enforcement authorities.
If the Seller has data enabling contact with the User who posted the Prohibited Content, he will notify him about the Moderation. The notification shall include at least an indication of the contractual and/or legal basis on which the Seller bases its decision.
The User has the right to appeal against the Seller's decision referred to in section 8 above. The provisions of point X of the Regulations shall apply accordingly to the cancellation.

IV. Services

The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.

Customer Account

The service of maintaining an Account in the Online Store is available after registration.
Registration takes place by completing and accepting the registration form available on one of the pages of the Online Store. Registration is not necessary for Customers to place Orders in the Online Store.
In order to register, the Customer should complete the registration form provided by the Seller in the Online Store and then send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During registration, the Customer sets an individual Password.
When registering an Account:
The customer should complete all fields of the registration form marked as mandatory,
The information entered by the Customer in the registration form should concern only the Customer and be true, and the Customer is responsible for the accuracy of the information entered in the registration form,
The Customer should read and confirm that he/she has read the Regulations by checking the appropriate field on the registration form,
The customer should read and confirm that he or she has read the privacy policy by checking the appropriate box in the registration form.
The Seller is not responsible for the Customer providing incorrect or false data.
After sending the completed registration form, the Customer immediately receives, electronically, to the e-mail address provided during registration, confirmation of the Account registration - at the same time, an agreement for the provision of the Account Service is concluded.
The contract for the provision of the Account Service in the Online Store is concluded for an indefinite period and terminates when the Customer sends a request to delete the Account. The request to delete the Account does not require giving a reason and should be sent to the Seller at the e-mail address: hello@theodderside.com, or in writing to the following address: u Widok 10 lok. 3A, 00-023 Warsaw.
After logging in to the Account, the Customer can change the data provided during registration, with the exception of the Login.
The Customer is obliged to make every effort to keep the Password confidential and not to disclose it to third parties. If there are circumstances indicating that the Password has been disclosed to an unauthorized person, the Customer is obliged to immediately notify the Seller and immediately change the Password using the appropriate functionalities within the Customer Account.

Newsletter

The Customer has the opportunity to use the Newsletter Service, which provides content regarding the Seller, its offer, news, products and brand. The newsletter contains commercial and marketing information of the Seller. For this purpose - in the form available in the Online Store - you must provide a valid e-mail address or activate the appropriate field in the registration form or Order form.
The User is obliged to confirm the order of the Newsletter Service by clicking the confirmation link sent to the e-mail address provided in the form.
Providing an e-mail address by the subscriber is necessary to provide the Newsletter service.
The Newsletter service is voluntary, free of charge and provided only after subscription.
The newsletter is sent periodically for an indefinite period of time, until the Customer stops using the service or the Seller terminates the provision of the service.
The contract for the provision of the Newsletter Service is concluded for an indefinite period and is terminated when the Customer sends a request to remove his e-mail address from the Newsletter subscription or unsubscribe using the link included in the content of the message sent as part of the Newsletter Service.
The Seller may resign from providing the Newsletter service at any time after informing subscribers about it.

Contact form

The Customer can send a message to the Seller using the contact form available in the "Contact" tab. The contract for the provision of the Service consisting in providing an interactive form enabling Customers to contact the Seller is concluded for a fixed period of time and terminates when the Customer sends a message.

Interactive chat

The Customer can contact the Seller via chat available on the Store's website. The contract for the provision of the Service consisting in providing an interactive chat enabling Customers to contact the Seller is free of charge and is concluded for a fixed period of time and is terminated when the Customer closes the chat window or leaves the Online Store website.

Social networking plug-ins

The Seller also provides plug-ins for social media profiles (including Instagram, TikTok, Facebook, YouTube) on the Store's website.
Through the plug-ins, the Customer has the opportunity to go to social media profiles administered by the Seller.

Favorite

The Seller provides the Favorites Service, which allows the Customer to add a selected Good and remember his selection by clicking the button with a heart graphic next to the selected Good.
Every customer can add them to their Favorites. There is no need to register an Account. When you close the browser, the Goods added to your Favorites are deleted, while for Customers who added the Goods to their Favorites after logging in to the Account, their selection is remembered.

Other

The Seller has the right to organize occasional competitions and promotions, the terms of which will each time be provided on the Store's website - they will be covered by separate regulations. Promotions in the Online Store cannot be combined, unless the Regulations of a given promotion provide otherwise.
If the Customer violates the provisions of the Regulations, the Seller, after an ineffective request to stop or remove the violations, setting an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.

Gift card
The Seller enables the purchase of a Gift Card via the Online Store, which can be used to purchase Goods available in the Online Store. The gift card is Digital Content.
The gift card contains the described amount in Polish zloty, the card number and the date by which the gift card can be redeemed.
In order to order a Gift Card, the Customer follows the procedure specified in point VI of the Regulations relating to placing an Order, provided that as a result of the Seller's confirmation of acceptance of the Order and upon its receipt by the Customer, a Delivery Agreement is concluded. digital content.
In the Gift Card Order form, the Customer specifies its parameters individually, including selecting the amount in Polish zlotys, in accordance with the options available in the Online Store.
In the event of placing an Order for a Gift Card, the Seller sends the Gift Card electronically, via e-mail, to the address provided by the Customer when placing the Order.
The Seller is the exclusive issuer of Gift Cards.
A Customer with a valid Gift Card may pay for the Goods offered in the Online Store by following the messages displayed in the Online Store.
In order to finalize the payment with a Gift Card before placing an Order on the Store's website, it will be necessary to provide the card number on the Gift Card before placing the Order on the Store's website.
The Customer may pay with a Gift Card until the date indicated in the e-mail message referred to in point. 5 above.
If the value of the Customer's Order exceeds the nominal value of the Gift Card, the Customer may pay the remaining value using other payment methods available in the Online Store.
The gift card cannot be exchanged for cash.
The provisions regarding digital content within the meaning of the Consumer Rights Act apply to the delivery of the Gift Card.
The Seller undertakes to provide the Consumer with Content updates for the duration of the Digital Content Delivery Agreement.
A gift card is not a payment card and is not an electronic payment instrument. Due to the nature of the instruments, the provisions of the Payment Services Act do not apply to services based on Gift Cards.
The Customer may submit a complaint regarding the Gift Card in accordance with the rules set out in point X of the Regulations.

VI. Procedure for concluding a Sales Agreement

Information about the Goods provided on the Store's website, in particular their descriptions, technical and operational parameters and prices, does not constitute an offer to purchase them within the meaning of the Civil Code, but only an invitation to conclude a Sales Agreement, after the Seller accepts the Order placed by the Customer.
All Goods available in the Online Store are brand new, consistent with the Agreement and have been legally introduced to the Polish market.
The Seller does not use mechanisms for individual price adjustments based on automated decision-making.
In order to place an Order, it is not necessary to have a Customer Account. The condition for placing an Order is to have an active e-mail account.
A Customer who has a Customer Account may place an order after logging in to the Customer Account.
In order to place an order, the Customer adds the selected Goods to the Cart by selecting the "ADD TO CART" or equivalent command, and then proceeds to the Order form.
The Customer who has a Customer Account confirms in the Order form that the data necessary to place the Order (i.e. delivery address, telephone number) and conclude the Sales Agreement are up to date.
A Customer who does not have a Customer Account is obliged to complete the Order form to the extent necessary to conclude the Sales Agreement and complete the Order (including name and surname, delivery address, e-mail address and telephone number).
In the Order form - in addition to the above-mentioned data – the customer also chooses the delivery method and payment method.
The form is sent by activating the "I order with the obligation to pay" button or an equivalent button.
The Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods that are the subject of the Order.
The Seller has the right to verify the placed Order via e-mail or telephone and to cancel it in cases justifying doubts as to the possibility of completing the Order.
After placing the Order, the Seller immediately sends confirmation of acceptance of the Order to the e-mail address provided by the Customer and begins its verification.
An offer submitted in electronic form is binding on the Customer if the Seller sends confirmation of acceptance of the Order to the e-mail address provided by the Customer, which constitutes the Seller's declaration of acceptance of the Customer's offer and upon its receipt by the Customer, a Sales Agreement is concluded.
The sales contract is concluded in Polish or English, with content consistent with the Regulations.
If the ordered Goods are not available in the Store or it is impossible to complete the Order for other reasons, the Seller will immediately inform the Customer about these circumstances by e-mail to the e-mail address or by phone indicated by the Customer.
If it is impossible to complete the Order, the Seller may propose to the Customer to cancel the Order in whole or in part - then the Seller is released from the execution of all or part of the Order - or to divide the Order and specify the deadlines for the implementation of individual parts of the Order. If the last option is selected, the Customer cannot bear additional delivery costs for the split Order.
If it is not possible to accept the Customer's offer, the Sales Agreement is not concluded, and the Seller immediately - no later than within 14 days - returns the payments to the Customer to the extent that the Sales Agreement was not concluded.
Information on the total value of the Order is determined after the Customer selects the delivery method and payment method in the last step of placing the Order.

VII. Delivery

Delivery of the Goods is made to the address indicated by the Customer when placing the Order.
The Customer may choose the following methods of delivery of the ordered Goods:
1. via a courier company;
2. delivered to the parcel locker.
On the Store's website, in the description of the Goods, the Seller informs the Customer about the number of Business Days needed to complete the Order and its delivery, as well as the amount of fees for the delivery of the Goods.
The delivery and execution time of the Order is counted in Business Days.
The Seller provides the Customer with proof of purchase, i.e. a receipt or a VAT invoice - in accordance with the information provided by the Customer in the Order form
If different implementation periods are provided for the Goods covered by the Order, the longest period among those provided applies for the entire Order.

VIII. Prices and payment methods

The prices of the Goods are given in Polish zlotys, British pounds, US dollars or euros at the Customer's discretion and include all components, including VAT, customs duties and other fees, in addition to delivery costs.
The final price binding the parties to the Sales Agreement or the Digital Content Supply Agreement is the Price placed next to a given Goods or Digital Content (Gift Card) at the time of placing the Order by the Customer.
In the event of a Price reduction, the Seller provides, next to the information about the reduced Price, information about the Previous Lowest Price.
The Customer may pay for the Order using electronic payments operated by external suppliers and on the terms specified in the regulations of these suppliers.
The customer can use the following payment methods:
electronic transfer,
transfer via payment system (Przelewy24, PayPal)
Klarna electronic deferred payment system.
If you have a Gift Card, the Customer may pay using it.
The execution of the Order will begin after the Seller sends the Customer confirmation of acceptance of the Order and after the Seller receives the payment or information from the settlement agent's system about the payment made by the Customer.
On the Store's website, the Seller informs the Customer about the date by which he is obliged to make payment for the Order. If the Customer fails to pay within the period referred to in the previous sentence, the Seller, after an ineffective request for payment and setting an appropriate deadline, may withdraw from the Agreement pursuant to Art. 491 of the Civil Code.

IX. The right to withdraw from the Sales Agreement and the Digital Content Supply Agreement

The Customer who is a Consumer may withdraw from the Agreement without giving a reason by submitting an appropriate declaration within 14 days. To meet this deadline, it is enough to send a declaration before its expiry.
A declaration of withdrawal from the Sales Agreement may be sent:
1. in writing to the following address: ul. View of 10 units 3A, 00-023 Warsaw;
2. in electronic form: hello@theodderside.com,
The Customer may formulate the declaration himself or use the declaration template provided by the Seller on the Store's website. The declaration template is also an annex to the Regulations.
The deadline for withdrawal from the Sales Agreement is counted from the day on which the Goods were delivered.
The Seller is obliged to immediately - no later than 14 days from the date of receipt of the declaration of withdrawal - return to the Consumer the payments made by him, including the costs of delivery of the Goods.
The Seller refunds the payment using the same payment method used by the Consumer - unless the Consumer has clearly indicated another form of refund that does not involve additional costs for him. The Seller may withhold the refund of payments received from the Customer until he receives the Goods back or the Customer provides proof of sending them back, depending on which event occurs first, unless the Seller has offered to collect the Goods from the Customer himself.
The costs of returning the Goods to the Seller - in the event of withdrawal referred to in this point - are borne by the Consumer.
In the event of effective withdrawal from the Sales Agreement, it is considered not concluded. What the parties have provided is returned unchanged, unless the change was necessary to establish the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the Seller's address.
After receiving the declaration of withdrawal from the Sales Agreement by the Consumer, the Seller will send confirmation of receipt of this declaration to the Consumer's e-mail address.
The Consumer is not entitled to withdraw from the Sales Agreement if the subject of the service is an item delivered in a sealed packaging which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery, e.g. cosmetic goods, underwear.
The right to withdraw from an Agreement for the supply of Digital Content concluded remotely does not apply to the Consumer in relation to Agreements for the supply of Digital Content that are not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline for withdrawing from the Agreement for the supply of Content. digital content and after being informed by the Seller about the loss of the right to withdraw from the Agreement for the supply of Digital Content. Otherwise, the provision of the Digital Content Delivery Agreement will take place after the withdrawal period has expired.
The moment of commencement of performance in the case of Digital Content is deemed to be the moment of delivery to the Customer of an e-mail with instructions for downloading or obtaining access to the digital content, unless otherwise stated.
In order to meet the deadline for withdrawal from the Agreement for the supply of Digital Content, it is sufficient for the Consumer to send a declaration of withdrawal to the Seller before the deadline for withdrawal from this Agreement expires, e.g. by e-mail.
If the Consumer has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred.
The Customer bears only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.

X. Complaints

General rules regarding complaints:
The Seller is liable to the Customer if the Goods or Digital Content are inconsistent with the contract.
The Customer may submit a complaint if the Goods or Digital Content is inconsistent with the contract, as well as submit complaints in connection with the operation of the Store and the use of the Services. Complaints may be submitted in writing to the following address: THE ODDER SIDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, THE ODDER SIDE Kopytów 44F/Procan, 05-870 Kopytów, to the e-mail address: hello@theodderside.com, telephone number +48 882 124 830.
In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem, as well as the request related to the complaint.
If there are any deficiencies in the complaint, the Seller will ask the Customer to complete it to the extent necessary within 7 days from the date of receipt of the request by the Customer, with the instruction that failure to complete the necessary information will result in the complaint being left unrecognized.
The Seller will respond to the submitted complaint within 14 days of its receipt. If there is no answer in the above-mentioned time, it is considered that the Seller has accepted the complaint.
The Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer has clearly indicated a different method of refund.

Complaints regarding the Goods:
The Seller undertakes to deliver the Goods in accordance with the Agreement.
The Customer who is a Consumer may submit a complaint about the Goods in the event of non-compliance of the Goods with the Sales Agreement.
The Goods are deemed to be compliant with the Sales Agreement if, in particular, their description, type, quantity, quality, completeness and functionality and the Goods are consistent with the Sales Agreement:
is suitable for the purposes for which Goods of this type are usually used, taking into account applicable laws, technical standards or good practices;
is present in such quantity and has such characteristics as are typical for goods of this type and which the Consumer can reasonably expect, taking into account the nature of the goods and the public assurance made by the entrepreneur, his legal predecessors or persons acting on their behalf, in particular in advertising or on label, unless the Seller:
did not know about the public assurance in question and, judging reasonably, could not have known about it,
before concluding the Sales Agreement, the public assurance was corrected in accordance with the conditions and form in which the public assurance was submitted (or in a comparable manner),

public assurance did not influence the Consumer's decision to conclude the Sales Agreement.

be supplied with accessories and instructions which the Consumer may reasonably expect to be provided.
The Seller is not liable for the lack of compliance of the Goods with the Sales Agreement if the Consumer was clearly informed that a specific feature of the Goods deviates from the requirements for compliance with the Agreement and, at the latest at the time of concluding the Sales Agreement, and expressly and separately accepted the lack of this feature of the Goods.
In the event of a complaint about the Goods, the Customer who is a Consumer may request its repair or replacement, or a price reduction or withdrawal from the sales contract - the latter only in the event of a significant defect of the Goods.
If the Consumer requests replacement or repair, and bringing the Goods into compliance with the contract in accordance with his choice would be impossible or would require excessive costs, then the Seller may replace the repair with an exchange and vice versa. The Seller informs about the above in response to the complaint.
If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the goods into compliance with the Agreement.
The Seller will repair or replace within a reasonable time after the Consumer provides him with information about the non-compliance of the Goods with the Sales Agreement. The Seller bears the costs of repairing or replacing the Goods - including the costs of shipment, transport, labor and materials.
The consumer is obliged to make the complained Goods available - the Customer should send or deliver the complained Goods at his own expense to the address indicated in section A, 2 above.
If the Goods are inconsistent with the Sales Agreement, the Consumer may submit a declaration of price reduction or withdraw from the Sales Agreement when:
The Seller refused to bring the Goods into compliance with the Sales Agreement,
bringing the Goods into compliance with the Agreement turned out to be ineffective;
the lack of compliance of the Goods with the Sales Agreement is significant in that it justifies an immediate reduction of the Price or withdrawal from the Sales Agreement;
it clearly follows from the Seller's statement or circumstances that he will not bring the Goods into compliance with the Sales Agreement within a reasonable time or without undue inconvenience to the Consumer.
The Consumer's right to withdraw from the Sales Agreement is limited to Goods that are inconsistent with the Sales Agreement, and not to the entire order.
In the event of withdrawal from the Sales Agreement, the Consumer is obliged to immediately return the Goods to the Seller at his expense, and the Seller is obliged to refund the Price. The return should be made no later than within 14 days from the date of receipt of the Goods or proof of their return.

Digital Content Complaints:
The Customer's complaint regarding Digital Content is also a request to bring the Digital Goods into compliance with the Digital Content Supply Agreement.
Digital Content non-compliance occurs when:
inconsistent with the Agreement for the supply of Digital Content is their description, type, quantity, quality, completeness, functionality, compatibility, interoperability and availability of technical support and updates,
they will not be useful for the specific purpose for which they are needed by the Consumer, about which he notified the Seller at the latest at the time of concluding the Agreement for the supply of Digital Content, and which the Seller accepted,
will not be suitable for the purposes for which Digital Content of this type is usually used - taking into account applicable laws, technical standards and good practices,
will not be present in such quantity and have such characteristics (including compatibility, functionality, availability, continuity and security) that are typical of Digital Content of the type that the Consumer can reasonably expect, taking into account its nature and the public assurance made by the Seller ( as well as his predecessors and persons acting on his behalf), unless the Seller proves that:
did not know about the public assurance in question and, judging reasonably, could not have known
before concluding the Agreement for the supply of Digital Content, the public assurance was corrected in accordance with the conditions and form in which the public assurance was submitted (or in a comparable manner),

the public assurance did not influence the Consumer's decision to conclude the Agreement for the supply of Digital Content.

they will not be supplied with accessories and instructions which the Consumer could reasonably expect to be supplied,
they will not be compatible with the trial version or preview that was made available to the Consumer by the Seller before concluding the Agreement for the supply of Digital Content.
The Seller will bring about compliance with the Agreement for the supply of Digital Content of the complained Content within a reasonable time from the moment of being informed about its non-compliance with the Agreement - taking into account the nature and purpose of using the Digital Content.
The Consumer may also submit a declaration of reduction of the price of the Digital Content or of withdrawal from the Agreement for the supply of Digital Content if:
bringing the Digital Content into compliance with the Agreement is impossible or requires excessive costs;
bringing about compliance with the Agreement turned out to be ineffective,
the lack of compliance of the Digital Content with the Agreement is so important that it justifies an immediate price reduction or withdrawal from this Agreement,
it is clear from the Seller's representation or circumstances that it will not bring the Digital Content into compliance with the Agreement within a reasonable time or without undue inconvenience to the Consumer.
The Seller is not liable if the Customer's digital environment is not compatible with the technical requirements indicated by the Seller.

XII. Guarantees

The Goods may have a warranty from the Goods manufacturer or the Seller.
In the case of Goods covered by a warranty, information regarding the existence and content of the warranty and the period for which it was granted is always presented in the description of the Goods on the Store's website.
In the case of Goods covered by the manufacturer's or Seller's warranty, the Seller provides a warranty card along with the proof of purchase.
In the case of Goods covered by the manufacturer's or Seller's warranty, the Customer may complain about Goods with defects using the rights resulting from the granted warranty or the rights due to the non-compliance of the Goods with the Sales Agreement.
In the event of exercising the rights arising from the warranty, the Customer may submit a complaint directly to the manufacturer, unless the warranty was granted by the Seller, or submit a complaint to the Seller, who, as an intermediary, will immediately forward it to the guarantor.

XII. Out-of-court methods of resolving complaints and pursuing claims

The submission of a complaint by the Customer who is a Consumer, as well as its failure to recognize or leave it unrecognized by the Seller, does not affect his rights to pursue claims in court in accordance with applicable law.
The Customer who is a Consumer has, among others: the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
1. is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection to resolve a dispute arising from the concluded Sales Agreement;
2. is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Seller;
3. may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address advice@dlakonsumentow.pl;
4. submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

XIV. Procedure in the case of Customers who are not Consumers

A Customer who is not a Consumer is not entitled to withdraw from the Sales Agreement or the delivery of Digital Content.
Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty towards a Customer who is not a Consumer is excluded.
Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
With respect to Customers who are not Consumers, the Seller may make changes to the Regulations at any time on the basis of generally applicable legal provisions.

15th Personal data protection

The personal data provided by Customers is collected and processed by the Seller in accordance with applicable law and in accordance with the Privacy Policy, available on the Store's website at the following link: https://theodderside.com/pages/polityka-prywatnosci-z-dnia-16-05-2023 .

XVI. Final Provisions

All rights to the Online Store, including economic copyrights, intellectual property rights to its name, internet domain, website of the Online Store, as well as to forms and logos belong to the Seller, and they may be used only in the manner specified and in accordance with Regulations.
The Seller warns that there may be an interruption or disruption in the provision of electronic services and the provision of the Online Store website, which may be caused by:
1. modification, modernization, expansion or maintenance of the Seller's IT system or software,
2. force majeure, actions or omissions of third parties - beyond the control of the Seller.
The Seller is not responsible for the impossibility or difficulties in using the Online Store resulting from reasons solely attributable to the Customer, in particular for the Customer's loss of his Password or third parties gaining possession of the Password due to the Customer's fault.
The Seller is not liable for any damage caused by the actions or omissions of the Customers, in particular for their use of the Online Store in a manner inconsistent with the Regulations or legal provisions.
The provisions relating to the Consumer contained in the Regulations regarding withdrawal from the contract and complaints apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity. Provisions on out-of-court methods of resolving complaints and pursuing claims do not apply.
The settlement of any disputes arising between the Seller and the Customer who is a Consumer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
The settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the Seller's registered office.
In matters not regulated in the Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Consumer Rights Act and other relevant provisions of Polish law shall apply.
Each Customer will be informed about any changes to the Regulations via information on the main page of the Online Store, containing the date of their entry into force. Customers who have an Account will be additionally informed about the changes to the e-mail address provided by them. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement. If the Customer who has a Customer Account does not accept the new content of the Regulations, he or she is obliged to notify the Seller of this fact within 14 days from the date of being informed about the change in the Regulations. Notifying the Seller of non-acceptance of the new content of the Regulations results in termination of the Agreement.
Customers who purchased a given Good before the changes to the Regulations came into force are bound by the Regulations binding on the date of placing the Order.

SAMPLE WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the Sales Agreement)

- Addressee: The Odder Side Sp. z o. o. with its registered office in Warsaw (00-023), ul. View of 10 units 3A,

e-mail: hello@theodderside.com;

- I/We ^(*) hereby inform you ^(*) about my/our withdrawal from the contract of sale of the following goods ^(*)

- Product name

- Date of conclusion of the contract ^(*) /acceptance ^(*)

- Name and surname of the consumer(s)

- Consumer(s) address

- Bank account number

- Signature of the consumer(s) (only if the form is sent on paper)

- Date

^(*) Delete as appropriate.

Regulations of the Online Store - www.theodderside.com - of June 17, 2023

I. General provisions

These Regulations define the general conditions and method of providing Services electronically and selling via the Online Store theodderside.com . The store is run by THE ODDER SIDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, based in Warsaw, at the following address: ul. View of 10 units 3A, 00-023 Warszawa, registered by the District Court for the Capital City of Warsaw Warsaw in Warsaw, 14th Commercial Division of the National Court Register, KRS 0000983656, NIP 7010439296, REGON 147420946, with share capital of PLN 5,000, hereinafter referred to as the Seller.
Contact with the Seller takes place via:
1. e-mail address: hello@theodderside.com;
2. by phone: +48 882 124 830;
3. contact form available on the Online Store website;
4. chat available on the store website.
These Regulations are continuously available on the website www.theodderside.com, in a way that makes it possible to obtain, reproduce and record their content by printing or saving on a medium at any time.
The Seller informs that the use of Services provided electronically may involve a risk for each Internet user, consisting in the possibility of introducing malicious software into the Customer's IT system and obtaining and modifying his data by unauthorized persons. To avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures to minimize their occurrence, in particular anti-virus programs and a firewall.

II. Definitions

The terms used in the Regulations mean:

Working days – these are days from Monday to Friday, excluding public holidays;
Client – a natural person who has full legal capacity, a natural person running a business, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places an Order in the Online Store or uses other Services available in the Store online;
Civil Code – Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
Account – part of the Online Store allocated to a given Customer, through which the Customer can perform specific activities within the Online Store;
Consumer – Customer who is a consumer within the meaning of Art. 22[1] of the Civil Code;
Entrepreneur - A customer who is an entrepreneur within the meaning of Art. 43[1] of the Civil Code;
Statute – this document;
Commodity – a product presented in the Online Store, the description of which is available for each of the presented products;
Sales agreement – Agreement for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
Services – services provided by the Seller to Customers electronically within the meaning of the provisions of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Consumer Rights Act – Act of May 30, 2014 on consumer rights (Journal of Laws 2014, No. 827);
Act on the provision of electronic services – Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Order – the Customer's declaration of will, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of the Goods.

III. Rules for using the Online Store

Using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
1. computer or mobile device with Internet access,
2. access to e-mail,
3. Microsoft Edge web browser version 42.x or newer, Firefox version 48.0 or newer, Chrome version 50 or newer, Opera version 50 or newer, Safari version 10.x. or newer,
4. enabling Cookies and Javascript in the web browser.
Using the Online Store means any activity of the Customer that leads to him becoming familiar with the content contained in the Store.
The customer is obliged in particular to:
1. not providing or transmitting content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,
2. use the Online Store in a way that does not interfere with its operation, in particular through the use of specific software or devices,
3. not to take actions such as: sending or posting unsolicited commercial information in the Online Store (spam),
4. use the Online Store in a way that is not inconvenient for other Customers and the Seller,
5. use all content posted in the Online Store only for your own personal use,
6. use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet.

IV. Services

The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
The service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form available on one of the pages of the Online Store. The contract for the provision of the Service consisting in maintaining an Account in the Online Store is concluded for an indefinite period and is terminated when the Customer sends a request to delete the Account.
The Customer has the option of receiving commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter Service). For this purpose, you must provide a valid e-mail address or activate the appropriate field in the registration form or Order form. The customer may withdraw consent to sending commercial information at any time. The contract for the provision of the Newsletter Service is concluded for an indefinite period and is terminated when the Customer sends a request to remove his e-mail address from the Newsletter subscription or unsubscribe using the link included in the content of the message sent as part of the Newsletter Service.
The Customer has the option of sending messages to the Seller using the contact form. The contract for the provision of the Service consisting in providing an interactive form enabling Customers to contact the Seller is concluded for a fixed period of time and terminates when the Customer sends a message.
The Customer can contact the Seller via chat available on the Store's website. The contract for the provision of the Service consisting in providing an interactive chat enabling Customers to contact the Seller is concluded for a fixed period of time and is terminated when the Customer closes the chat window or leaves the Online Store website.
The Seller has the right to organize occasional competitions and promotions, the terms of which will each time be provided on the Store's website. Promotions in the Online Store cannot be combined, unless the Regulations of a given promotion provide otherwise.
If the Customer violates the provisions of these Regulations, the Seller, after an ineffective request to stop or remove the violations, setting an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.

V. Procedure for concluding the Sales Agreement

Information about the Goods provided on the Store's website, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude an Agreement, within the meaning of Art. 71 of the Civil Code.
All Goods available in the Online Store are brand new, consistent with the Agreement and have been legally introduced to the Polish market.
If the Seller uses mechanisms for individual price adjustments based on automated decision-making, I always provide this information to the Consumer when placing the Order, taking into account the requirements imposed in this respect by the provisions on the protection of personal data.
The condition for placing an Order is to have an active e-mail account.
If an Order is placed via the Order form available on the Online Store's website, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods that are the subject of the Order. An offer submitted in electronic form is binding on the Customer if the Seller sends confirmation of acceptance of the Order to the e-mail address provided by the Customer, which constitutes the Seller's declaration of acceptance of the Customer's offer and upon its receipt by the Customer, a Sales Agreement is concluded.
The sales contract is concluded in Polish or English, with content consistent with the Regulations.

VI. Delivery

Delivery of the Goods is made to the address indicated by the Customer when placing the Order.
The Customer may choose the following methods of delivery of the ordered Goods:
1. via a courier company;
2. delivered to the parcel locker.
On the Store's website, in the description of the Goods, the Seller informs the Customer about the number of Business Days needed to complete the Order and its delivery, as well as the amount of fees for the delivery of the Goods.
The delivery and execution time of the Order is counted in Business Days in accordance with point. VII point. 2.
The Seller provides the Customer with proof of purchase.
If different implementation periods are provided for the Goods covered by the Order, the longest period among those provided applies for the entire Order.

VII. Prices and payment methods

The prices of the Goods are given in Polish zloty and include VAT.
The Customer may pay for the Order using electronic payment (in this case, the execution of the Order will begin after the Seller sends the Customer confirmation of acceptance of the Order and after the Seller receives information from the settlement agent's system about the payment made by the Customer, and the shipment will be made immediately after completing the Order. ).
On the Store's website, the Seller informs the Customer about the date by which he is obliged to make payment for the Order. If the Customer fails to pay within the period referred to in the previous sentence, the Seller, after an ineffective request for payment and setting an appropriate deadline, may withdraw from the Agreement pursuant to Art. 491 of the Civil Code.

VIII. The right to withdraw from the Agreement

The Customer who is a Consumer may withdraw from the Agreement without giving a reason by submitting an appropriate declaration within 14 days. To meet this deadline, it is enough to send a declaration before its expiry.
The Customer may formulate the declaration himself or use the declaration template provided by the Seller on the Store's website.
The 14-day period is counted from the date on which the Goods were delivered or, in the case of a Service Agreement, from the date of its conclusion.
Upon receipt of the declaration of withdrawal from the Agreement by the Consumer, the Seller will send confirmation of receipt of the declaration of withdrawal from the Contract to the Consumer's e-mail address.
The right to withdraw from the Agreement by the Consumer is excluded in the case of:
1. Contracts for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the provision of the service by the entrepreneur, he will lose the right to withdraw from the contract, and accepted this to the news;
2. an Agreement in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement;
3. Agreements in which the subject of the service is non-prefabricated Goods, manufactured according to the Consumer's specifications or serving to meet his individual needs;
4. Contracts in which the subject of the service is Goods that deteriorate quickly or have a short shelf life;
5. An agreement in which the subject of the service is Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
6. Contracts in which the subject of the service are products which, after delivery, due to their nature, are inseparably connected with other things;
7. Agreements in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control;
8. Agreement in which the Consumer expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller additionally provides services other than those requested by the Consumer, or provides Goods other than spare parts necessary for repair or maintenance, the Consumer has the right to withdraw from the Agreement in relation to additional services or Goods;
9. Contracts in which the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
10. Agreements the subject of which is the delivery of newspapers, periodicals or magazines, with the exception of the Subscription Agreement;
11. Agreement concluded by public auction;
12. Contracts for the provision of services for which the Consumer is obliged to pay the price, where the Consumer has expressly requested the Seller to come to him for repairs and the service has already been fully performed with the Consumer's express and prior consent.
13. Contracts for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
14. Contracts for the supply of Digital Content, not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the Seller has completed the provision, he will lose the right to withdraw from the contract, and acknowledged it, and the Seller provided the consumer with the confirmation referred to in Art. 15 section 1 and 2 or art. 21 section 1 of the Consumer Rights Act.
Other exceptions to the right to withdraw from the Agreement are indicated in Art. 38 section 2 of the Consumer Rights Act.
In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered not concluded. What the parties have provided is returned unchanged, unless the change was necessary to establish the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the Seller's address.
The Seller will immediately, but no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, refund all payments made by the Consumer, including the costs of delivering the Goods. The Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer agrees to a different method of return, and this method will not involve any costs for the Consumer. The Seller may withhold the refund of payments received from the Customer until he receives the Goods back or the Customer provides proof of sending them back, depending on which event occurs first, unless the Seller has offered to collect the Goods from the Customer himself.
If the Consumer has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred.
The Customer bears only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.

IX. Complaints regarding the Goods

The Seller undertakes to deliver the Goods in accordance with the Agreement
The Seller is liable for the non-compliance of the Goods with the contract on the terms set out in the Act on Consumer Rights towards the Customer who is a Consumer and the Customer who is a natural person concluding an Agreement directly related to his business activity, when the content of this Agreement shows that it does not have a professional nature for this person. , resulting in particular from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
Complaints arising from the violation of the Customer's rights guaranteed by law or under these Regulations should be sent to THE ODDER SIDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, THE ODDER SIDE Kopytów 44F/Procan, 05-870 Kopytów, to the e-mail address: hello@theodderside.com , phone number +48 882 124 830.
In order to consider the complaint, the Customer should send or deliver the complained Goods, if possible, attaching proof of purchase to them. The goods should be delivered or sent to the address indicated in point. 3.
The Seller undertakes to consider each complaint within 14 days from the date of its receipt.
If there are any deficiencies in the complaint, the Seller will request the Customer to complete it to the extent necessary immediately, but no later than within 7 days from the date of receipt of the request by the Customer.

X. Complaints regarding the provision of electronic services

The Customer may submit complaints to the Seller in connection with the operation of the Store and the use of the Services. Complaints may be submitted in writing to the following address: THE ODDER SIDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, THE ODDER SIDE Kopytów 44F/Procan, 05-870 Kopytów, to the e-mail address: hello@theodderside.com, telephone number +48 882 124 830.
In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem.
The Seller undertakes to consider each complaint within 14 days from the date of its receipt. If there are any deficiencies in the complaint, the Seller will request the Customer to complete it to the extent necessary within 7 days from the date of receipt of the request by the Customer.

XI. Guarantees

The goods may have a warranty from the Seller.
In the case of Goods covered by a warranty, information regarding the existence and content of the warranty and the period for which it was granted is always presented in the description of the Goods on the Store's website.

XII. Out-of-court methods of resolving complaints and pursuing claims

The Customer who is a Consumer has, among others: the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
1. is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection to resolve a dispute arising from the concluded Sales Agreement;
2. is entitled to request the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably settle the dispute between the Customer and the Seller;
3. may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address advice@dlakonsumentow.pl;
4. submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

XIII. Personal data protection

The personal data provided by the Customers is collected and processed by the Seller in accordance with applicable law and the Privacy Policy, available on the Store's website.

XIV. Final Provisions

All rights to the Online Store, including economic copyrights, intellectual property rights to its name, internet domain, website of the Online Store, as well as to forms and logos belong to the Seller, and they may be used only in the manner specified and in accordance with Regulations.
The provisions relating to the Consumer contained in these Regulations regarding withdrawal from the contract and complaints apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity. Provisions on out-of-court methods of resolving complaints and pursuing claims do not apply.
The settlement of any disputes arising between the Seller and the Customer who is a Consumer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
The settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the Seller's registered office.
In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Consumer Rights Act and other relevant provisions of Polish law shall apply.
Each Customer will be informed about any changes to these Regulations via information on the main page of the Online Store, containing a summary of the changes and the date of their entry into force. Customers who have an Account will be additionally informed about the changes along with their summary to the e-mail address provided by them. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement. If the Customer who has a Customer Account does not accept the new content of the Regulations, he or she is obliged to notify the Seller of this fact within 14 days from the date of being informed about the change in the Regulations. Notifying the Seller of non-acceptance of the new content of the Regulations results in termination of the Agreement.

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