FAQ
ORDERS
WHEN WILL I RECEIVE MY ORDER?
Orders within Poland are processed within 1-2 business days. In some situations, the order processing time may be extended to a maximum of 5 business days, of which we will inform you by e-mail.
WHAT TO DO IN CASE OF A DAMAGED SHIPMENT?
Contact our Customer Service Department and we will try to find the best possible solution to the situation. Additionally, we also recommend contacting the carrier delivering your parcel in order to prepare a report, which should include the condition of the parcel and the circumstances of the damage.
IS IT POSSIBLE TO CHANGE THE DETAILS OR ADDRESS IN A PLACED ORDER?
There is such a possibility. To do this, please contact our Customer Service Office as soon as possible. If your order has not been packed yet, we will edit your details.
MY ACCOUNT
CAN I EDIT DATA IN THE CUSTOMER PANEL?
Yes, just log in to your account and make changes in the customer panel.
CAN I DOWNLOAD AN INVOICE IN THE CUSTOMER PANEL?
We send the invoice to the e-mail address from which the order was placed. If you have not received the document, please contact the Customer Service Office immediately.
I WANT TO MAKE A RETURN. DO I HAVE TO SELECT THIS INFORMATION IN THE CUSTOMER PANEL?
You do not have to do that. Products must be returned to our warehouse with a completed returns form to the following address:
THE ODDER SIDE
Kopytów 44F /Procan
05-870 KOPYTÓW